Frequently Asked Questions (FAQs)
The following links give answers to frequently asked questions about our wide range of books and products including purchasing online and company background. If you have a question that is not located in our list, Contact Us via e-mail, or call us at (800) 826-6600 or (715) 294-3345.
Why aren't there any items in my shopping cart?
americanriderbooks.com stores cookies on your computer to help us keep track of which products you have placed in your shopping cart. Many web browsers today are installed with very tight security settings by default, and do not allow the storage of cookies. If this is the case, the settings need to be modified on your web browser to allow cookies. If this is still not fixing the problem, you might want to check and see if your computer is running an anti-virus or spyware program. Oftentimes, these programs will partner with your web browser and disallow cookies as well. Most browsers offer a "prompt" option for cookies, which still allows you to maintain control over what cookies/content are downloaded to your computer.
To learn how to accept cookies in your browser, click on your browser version below.
- Microsoft Internet Explorer 6 SP1
- Netscape 6.2
To learn more about cookies, click here
Do I need to register to make purchases at americanriderbooks.com ?
Yes, but it's painless. In order to process your order and ship to the proper mailing address, there is certain information we must gather. If not previously done, you will automatically be prompted for this information when you make your first purchase.
Do I need a password? And what if I forget my password?
Yes. Your password will help protect against other customers seeing your private account information. When you register during the checkout process, you will be required to choose a password as a security measure for your account. If you have forgotten your password, simply contact us and we'll be more than happy to send it to you. Please be sure to include the email address of your account for which you'd like to know the password.
What if I need to update my address or other information?
Go to the My Account page and choose the appropriate menu item to edit your customer account information.
Is it complicated to make purchases from americanriderbooks.com ?
Our goal is to make shopping easy, safe, and enjoyable. We provide outstanding customer service and work hard to ensure you get exactly the merchandise you desire. To start the purchase process, click on the "Add to Cart" button adjacent to the item you want to purchase. You will be led through the simple steps involved in making a purchase.
What are my payment options?
americanriderbooks.com accepts several major credit cards, including MasterCard, VISA, American Express, Optima and Discover.
Is it safe to use my credit card for purchases?
Yes. We are committed to making americanriderbooks.com as secure, safe, and confidential as possible for our valued customers. We utilize the latest in data security software and hardware and we are constantly updating our security system.
What are my shipping options?
You can choose from among our standard shipping options of FedEx (2-day), UPS ground shipment (3-7 days), and U.S. Postal Service ground shipment (7-14 days). Click here for the full array of options.
Will I receive an order confirmation?
Yes. After receiving your order, we will send you an e-mail confirmation with your order number.
How can I check the status of my order?
Simply visit the View Orders page found in My Account. Any orders you have placed will be listed.
Can I return merchandise I buy from americanriderbooks.com ?
Yes. We guarantee your satisfaction and will accept returns for replacement, exchange, credit, or a refund. If for any reason you are dissatisfied, simply fill out the form included with your shipment and return it within 30 days. The form also includes a mailing label for your convenience.
Can I cancel an order once I've placed it?
Yes - up to a certain point in the order fulfillment process. If we receive your cancellation request before the order has reached the shipping stage, we can cancel all or part of it, whichever you desire. If an order that you tried to cancel is shipped, you can return it.
What if I have trouble and cannot complete my purchase online? Can I contact someone at americanriderbooks.com to help me?
Check Help for online assistance. Still having trouble, Contact Us via e-mail, or call us at (800) 826-6600 or (715)294-3345.
What is your privacy policy?
We are committed to protecting your privacy and the account information you share with us. We have the latest in security software and computer hardware to protect your privacy, and we update our system constantly to provide the fullest prot |